The following terms and conditions will apply to and govern all sales of products on our website ("").
Each product purchased on are sold directly by Mayumi SATO. Mayumi SATO, 7 bis rue de vincennes 93100 montreuil, France.
Mayumi SATO only takes online order and sells her products to end-buyer.
"End-buyer" means any individual who buys Mayumi SATO’s products for personal reason and not for manufacturing or resale.
If you are not an "end-buyer" we invite you to do not purchase any Mayumi SATO products and make commercial transactions on
Based on this commercial policy Mayumi SATO reserves the right to refuse and cancel an order if a buyer from does not adhere to the commercial policy described in the "Terms and conditions of Sale to end buyers".
Mayumi SATO reserves the right to amend, modify and/or replace all or part of this website and the information and materials contained on it, as well as these Terms and Conditions of Sale to End Buyers. Please check these Terms and Conditions of Sale to End Buyers periodically for changes or modifications.
Furthermore, each time you check out from to finalise your order, you will need to agree to the Terms and Conditions of Sale to End Buyers valid on the day you process your order.
Article 1 - Guarantee, Product & Price
Article 2 - Order
Article 3 - Availability
Article 4 - Shipping & Delivery
Article 5 - Payment
Article 6 - Return/Exchange
Article 7 - Intellectual Property
Article 8 - Responsibility
Article 9 - Personal Information
Article 10 - Partial Invalidity
1.1 - Only Maymumi SATO’s product are sold on
1.2 - Essential characteristics and features of products available on are indicated in the product record. Due to inevitable differences in monitor settings (web browser, screen..ect) photographs may not reflect 100% of the items themselves. There might be slight deviation in colors, details or sizing between product description and actual product. In such cases, the variance will NOT be considered as a defect.
1.3 - The prices of our products are indicated in Euro.
1.4 - reserves the right to modify their prices constantly but the products will be invoices on the basis of tariff in force at the time of the recording of the orders subject to their availability.
1.5 - Orders from countries not included in our list cannot be processed through the e-Shop. In this case please contact us directly at and give us the details of the products concerned.
1.6 - Placing an order is tantamount to accepting the terms and conditions of terms and conditions to end-users.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in France, and the language of the contract is French, English.
All orders are subjected to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
The products shown on this website are only a selection of the Mayumi SATO catalogue. This collection has been especially chosen for the Mayumi SATO online web shop and features limited edition and unique pieces from the collections. offers products for sale that are in stock and available for dispatch. We might also receive simultaneous orders which we may result in items being no longer available. In theses circumstances, you will be notified by our customer service as soon as possible. The e-Shop of Mayumi SATO does not accept any responsibility for any lack of stock of any of the models displayed.
Please note that new products are added to the collection every month or season.
ARTICLE 4 – SHIPPING & DELIVERY insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by and transfer of responsibility in the same way. is not responsible for any delays caused by destination customs clearance processes.
Delivery for orders shipped to Mainland are charged 5euros (fixed flat fee). If the order is being shipped to a country outside France, please email us at; we will arrange it for you, please specify us your country so we can quote how much it will cost to send the parcel to your house. We will send you the quote right away to have your final approval.
Customs duties, tariffs or other local taxes may have to be paid to the courier upon delivery of your order. These rights and sums do not concern the spring of
They will be payable by the customer and raise of its whole responsibility as well in terms for declarations as for payments to the authorities qualified organisms for your country.

We recommend you to contact your local customs authority to determine a landed cost price prior to purchase completion.
Delivery time may vary and any times quoted for the delivery of products available on are an indicative only.
We can not guarantee delivery dates and accept no responsibility, apart from advising you of any known delay for Products that are delivered after the estimated delivery date.
International order may take up to 10-14 days (2 business days process + 8-12 business days in transit) or less depending on the country ; if you live in Mainland your order should be received within 24 h or 72 hours (average delivery time).
It is only an average estimation and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes ; you will receive an email notifying you as soon as possible of any delays or unexpected changes via email.
Ownership of the Products will only pass to you/End User when we receive full payment of all sums due in respect of the Products, including delivery charges when required.
Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.
Payment by Credit card (though Paypal) : To confirm your payment you will be requested to sign up to your Paypal account. If you don’t have a Paypal account you can also process a payment via Paypal by providing your credit card details.
The products you purchased on will be delivered to the address you provided us as soon as the payment has been approved.
If we don’t receive the payment within 30 days (effective from the day of your order) your order will be cancelled.
 ARTICLE 6 - RETURN/EXCHANGE is committed to providing you with products of high quality. If however you are not satisfied with the products you received they can be exchanged  or refunded. There is a 7 days deadline as from the date of reception to return products back to
You don’t need to explain us why you want to return the product back to
Return/Exchange procedure :
1. To qualify for a return or exchange, please email us at with the following information :
*  Your full name and the email address you used to register your account.
* The description of the item you intend to return and exchange, including the product code.
2. Please note that if the total value of the items being exchanged is lower than the original value, we will not refund the difference. Hence you could use the remaining credit on your next purchase; however if the new items requested are more expensive, we will require additional payment.
4.      If you are returning a defective item, please include a detailed description of the defect, and the photos of the defect.
5.       We will reply to you to notify whether an item qualifies for a return/exchange and provide you with a Return Merchandise Authorization  (RMA) number.
6.      Please send the item back to us within 3 working days from receiving the RMA number. The returned goods remain your responsibility until they reach us. For this reason, Mayumi SATO strongly recommends you send items back to us with a courier with tracking number.
7.      Only items with Returned Merchandise Authorization (RMA) number will be processed. Unidentified returns will be returned to the sender.
Items not eligible for Exchange or Returns
1.      Products must not be worn, incomplete, altered or washed they must be in original condition with all tags attached, and must be returned in the original packaging or will be returned to you and the cost of the shipping will be payable by you.
2.      Products on sale cannot be returned nor exchanged
3.      Undergarments (safety shorts, bandeau tubes, lingerie, etc,) may not be exchanged or returned due to hygiene reasons.
Unidentified retrurns may be returned to the sender
Broken, damaged, incomplete o
4. reserves the right for final decision.
Please note that you will have to pay for the shipping back to
We do not refund in cash; the order value will be refunded to you via a gift voucher, net of any handling and shipping cost. Please note the gift voucher can be used for your next order and is valid for one year from issue date.
All additional requests for information must be addressed to:
Mayumi SATO eshop : Tel +33 678268986
All the texts, comments, works, illustrations and images reproduced on the website are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of Any reproduction total or partial of the catalogue of is strictly prohibited.
You are responsible for contacting your local authorities about the possibilities of import or use of the products that your plan to order as importer in your country.
The reproduced photographs and texts illustrating the products presented are not contractual. Consequently, the responsibility for could not be committed in the event of error in one of these photographs or one of these texts. could not be held responsible for the inexecution of the contract concluded in the event of unavailability or out-of-stock condition of the product, of cause beyond control, disturbance or all-out strike or partial in particular of the mail service and means of transport and/or communications, flood, fire. will not incur any responsibility for all consequential damages because of present, trading loss, loss of profit, loss of chance, damage or expenses. Bonds hypertextes can return towards other sites that site releases any responsibility if the contents of these sites would contravene the legal and lawful provisions into force.
ARTICLE 9 - PERSONAL INFORMATION is committed to keeping confidential all information that you will have to provide to place your order.
These information will be used by our services only for the treatment of your order and to personalize the communication and the offer cultural and produces reserved to the customers of, in particular by the newsletters of to which you will have subscribed as within the framework of the personalization of the site according to your centers of interests.
However, when visiting from certain sites partners of and identified like such, the datas are likely to be exceptionally communicated to thirds. If you do not wish it, indicate us via the addresses below. Consequently, in accordance with the French data-processing law and freedoms of January 6, 1978, you have a right of access, of correction, and opposition to the personal data concerning yourself. Please simply let us know by email to
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.